CleanFreaks Window Washing LP – Privacy Policy
Effective Date: August 14, 2023
Last Updated: November 2, 2025
Welcome to CleanFreaks Window Washing LP (“CleanFreaks,” “we,” “us,” or “our”).
We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, engage with our services, make purchases, or enroll in our membership program.
By using our website, purchasing merchandise, becoming a member, or otherwise interacting with us, you consent to the practices described in this Privacy Policy.
This Privacy Policy is incorporated by reference into our Terms of Service.
1. Information We Collect
1.1 Personal Information. We may collect information you voluntarily provide, including your name, email address, phone number, billing information, shipping address, and account details when you:
-
Create or manage an account;
-
Make a purchase or payment;
-
Enroll in a membership program; or
-
Communicate with us directly.
1.2 Payment Information. When you make a purchase or membership payment, we collect limited payment details (e.g., card type, last four digits) through our secure, PCI-compliant payment processor. CleanFreaks does not store or retain your full credit card number.
1.3 Membership Information. For membership enrollments, we may collect your preferences, service history, and related data to manage benefits, scheduling, and renewals.
1.4 Usage Data. We automatically collect non-identifying information such as your IP address, browser type, operating system, device information, referral URLs, and pages visited. This helps us understand user behavior, troubleshoot issues, and improve performance.
2. How We Use Your Information
We use the information we collect to operate effectively and provide you with the best possible experience. Specifically, we use it to:
2.1 Process and fulfill your orders, payments, and service requests;
2.2 Manage your account or membership;
2.3 Communicate with you regarding your purchases, service updates, or promotions;
2.4 Improve our website functionality, customer experience, and marketing effectiveness;
2.5 Detect, prevent, and address technical issues or fraudulent activity; and
2.6 Comply with legal obligations and enforce our agreements.
We do not sell or rent your personal information.
3. Information Sharing and Disclosure
3.1 Third-Party Service Providers. We may share information with trusted third parties who perform functions on our behalf, such as:
-
Payment processors;
-
Website hosting and analytics providers;
-
Email marketing or communication tools;
-
Membership management systems.
-
These providers are contractually required to keep your data secure and use it only for authorized purposes.
3.2 Legal Requirements. We may disclose information if required by law, regulation, legal process, or governmental request; or to protect the rights, property, or safety of CleanFreaks, our customers, or others.
3.3 Business Transfers. In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
4. Data Security
4.1 Safeguards. We employ commercially reasonable technical and organizational measures—such as encryption, secure servers, and limited-access protocols—to protect your personal data against unauthorized access, disclosure, alteration, or destruction.
4.2 Limitations. While we strive to safeguard your data, no system is completely secure. CleanFreaks cannot guarantee the absolute security of transmitted or stored information.
5. Cookies and Tracking Technologies
5.1 Cookies. Our website uses cookies and similar technologies to personalize content, analyze traffic, remember preferences, and improve user experience.
5.2 Analytics Tools. We may use analytics services (e.g., Google Analytics) to collect anonymized visitor information and better understand usage trends.
5.3 Your Choices. You may disable cookies in your browser settings; however, doing so may affect certain features or functionality of our website.
6. Children’s Privacy
6.1 Age Restriction. CleanFreaks does not knowingly collect or store personal information from children under 13.
6.2 Parental Notification. If we become aware that a child under 13 has provided us with personal data, we will promptly delete it. Parents or guardians who believe their child has submitted such data may contact us directly.
7. Feedback, Reviews, and Forum Usage
7.1 Feedback Submission. If you submit reviews, feedback, or surveys, we may collect your name, contact details, and feedback content. CleanFreaks may use this information to improve our Services, respond to inquiries, or display testimonials on our website or social media (with attribution when consented).
7.2 Forum Participation. We may offer forums or discussion areas where users can exchange information about window cleaning and related topics. By participating:
-
You understand that your posts may be visible to others;
-
You should avoid sharing personal or sensitive data;
-
CleanFreaks may use or moderate posted content to maintain a safe and respectful community.
-
7.3 Moderation Rights. We reserve the right to remove or edit any forum content that violates our Terms of Service or community standards.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
When information is no longer needed, it will be securely deleted or anonymized.
9. Your Rights and Choices
Depending on your location and applicable law (including GDPR or CCPA), you may have certain rights regarding your personal data, such as:
-
Accessing or requesting a copy of your data;
-
Requesting correction or deletion of inaccurate information;
-
Objecting to or limiting certain data uses;
-
Withdrawing consent where processing is based on consent;
-
Opting out of marketing communications.
-
To exercise your rights, contact us at CleanFreaksWW@gmail.com or via the information below. We will respond in accordance with applicable privacy laws.
10. Changes to This Privacy Policy
We may update or revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates take effect immediately upon posting. If material changes are made, we will update the “Last Updated” date or provide additional notice where appropriate.
11. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data-handling practices, please contact our Privacy Officer at:
wadejclaussen@gmail.com
CleanFreaks Window Washing LP
Marietta, Georgia, United States
Acknowledgment
By using our website, engaging our Services, making a purchase, or becoming a member, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
CleanFreaks Window Washing LP – Refund Policy
Effective Date: August 14, 2023
Last Updated: November 2, 2025
At CleanFreaks Window Washing LP (“CleanFreaks,” “we,” “us,” or “our”), customer satisfaction is central to our business. We strive to provide top-quality window cleaning services and merchandise.
This Refund Policy explains when and how refunds may be issued for services rendered or merchandise purchased through our company or website. By engaging our services or making a purchase, you agree to the terms outlined below.
1. Eligibility for Refunds
1.1 Covered Situations. Refunds may be issued when services or products do not meet CleanFreaks’ advertised standards or when an error has occurred on our part.
1.2 Timeframe for Requests. Refund requests must be submitted within 14 days (two weeks) of the service completion date or merchandise delivery. Requests received after this period may not be eligible for review.
1.3 Direct Purchases Only. Refunds apply only to payments made directly through CleanFreaks Window Washing LP. Purchases made through third-party marketplaces, affiliates, or intermediaries are subject to their respective refund or return policies.
2. Submitting a Refund Request
2.1 How to Request. To initiate a refund, email our Customer Support team at CleanFreaksWW@gmail.com with the following information:
-
Your full name and contact details;
-
Date and type of service performed or product purchased;
-
Description of the issue; and
-
Any supporting documentation or photos, if applicable.
-
2.2 Verification Process. Our team will review your submission to determine eligibility. Additional details or evidence may be requested to verify the issue.
2.3 Response Time. CleanFreaks will acknowledge receipt of your refund request within 3 business days and provide a resolution or next steps promptly after review.
3. Refund Review and Processing
3.1 Assessment. Once your request is verified, we will review the circumstances to determine whether a full, partial, or alternative resolution (such as service re-performance) is appropriate.
3.2 Approval and Payment. Approved refunds are typically processed within 3–9 business days using the same payment method as the original transaction.
3.3 Bank Processing Times. For credit or debit card transactions, your financial institution may require an additional 3–9 business days to post the refund to your account. CleanFreaks is not responsible for delays caused by external payment processors.
4. Refund Amounts
4.1 Partial Refunds. In cases where only part of a service was unsatisfactory, CleanFreaks may issue a prorated refund corresponding to the affected portion of the service.
4.2 Full Refunds. A full refund may be granted if the service was not rendered, was canceled by CleanFreaks, or failed to meet reasonable service standards as determined by our review team.
4.3 Alternative Remedies. In certain cases, CleanFreaks may offer a service re-performance or future service credit in lieu of a cash refund, with customer consent.
5. Non-Refundable Situations
5.1 CleanFreaks reserves the right to deny a refund request under the following circumstances:
-
The request was made more than 14 days after service completion;
-
The issue arose from factors beyond our control (e.g., adverse weather conditions affecting visibility);
-
The customer provided inaccurate, incomplete, or misleading information about the service site or requirements;
-
The customer or property owner prevented completion of service or interfered with cleaning conditions;
-
The customer violated our Terms of Service, including conduct or payment-related provisions.
5.2 Third-Party Delays. CleanFreaks is not liable for refund delays or failures caused by payment gateways, financial institutions, or third-party processors.
6. Modifications and Policy Updates
6.1 CleanFreaks Window Washing LP reserves the right to update or amend this Refund Policy at any time, without prior notice.
6.2 Any changes will take effect upon posting the updated policy on our official website. The “Last Updated” date above reflects the most recent revision.
6.3 Continued use of our services or website following any changes constitutes acceptance of the revised Refund Policy.
7. Contact Us
If you have questions or concerns regarding this Refund Policy or a pending request, please contact:
CleanFreaksWW@gmail.com
CleanFreaks Window Washing LP
Marietta, Georgia, United States
Acknowledgment
By using our services, purchasing merchandise, or engaging in any transactions with CleanFreaks Window Washing LP, you acknowledge that you have read, understood, and agreed to this Refund Policy.