Last updated October 2026
1. Scope of Services
The services, areas to be cleaned, frequency, pricing, and any exclusions are defined by the estimate or proposal accepted by the client. Work outside that scope may require a revised quote or additional charge.
2. Scheduling and Access
The client is responsible for providing reasonable and safe access to the areas included in the service. This includes unlocking gates or doors when required, securing pets, and removing personal items or obstructions that prevent normal access to the work area.
3. Water and Electrical Access
When reasonably required to perform the agreed service, the client authorizes CleanFreaks to use available exterior or interior water and electrical utilities at the service property.
4. Cancellation and Rescheduling
Clients should provide at least 48 hours notice when cancelling or rescheduling an appointment. Late cancellations, lockouts, or unavailable access may result in a cancellation or trip charge when stated in the accepted proposal or scheduling confirmation.
5. Pricing and Payment
Pricing is based on the accepted estimate or proposal. Unless otherwise agreed in writing, invoices are due within 14 days of the invoice date. The client is responsible for any applicable taxes, fees, or agreed collection costs. CleanFreaks may suspend future service on past-due accounts.
6. Property Condition and Pre-Existing Damage
CleanFreaks is not responsible for damage caused by pre-existing defects, deterioration, failed seals, loose or damaged screens, unstable fixtures, oxidized surfaces, dry rot, improperly installed materials, or other conditions that are not caused by the cleaning service.
7. Client Concerns
Clients should notify CleanFreaks promptly after service if an area covered by the agreed scope requires review. CleanFreaks may inspect the concern and, when appropriate, return to correct work that was not completed to the agreed scope.
8. Safety and Service Refusal
CleanFreaks may pause, modify, or refuse work when conditions are unsafe, access is inadequate, weather creates an unreasonable risk, or the requested service could damage the property.
9. Proposals and Electronic Acceptance
Electronic approval of a CleanFreaks proposal confirms the client's acceptance of the scope and pricing shown in that proposal. Scheduling is confirmed separately after proposal acceptance.
10. Governing Law
This agreement is governed by the laws of the State of Georgia. Any dispute relating to services performed by CleanFreaks will be handled in the appropriate court or venue serving Cobb County, Georgia, unless the parties agree otherwise in writing.
11. Entire Agreement
The accepted proposal, this Service Agreement, and any written job-specific terms together form the agreement for the service. Written job-specific terms control if they directly conflict with this general agreement.